Please consider the following article the next time you are offered an artificial grass for a lower price. Where your turf is made and who makes it does make a difference.
PHOENIX -- A Valley woman who spent $28,000 to have turf installed her in backyard in 2011 said the material is already falling apart.
Emily Ingersol said Global Turf, the company she hired to install the synethic grass, has not agreed to replace it despite the product's eight-year warranty.
But Phil Carver of Global Turf said his usual supplier sold him an inferior product.
Ingersol installed the faux grass in her backyard so her show dogs would have a place to roam and train.
She knew purchasing turf for the spacious area would be costly but expected it to last for many years.
"I was told the warranty was for eight years, but I knew from having turf before that even though the warranty is only for that long, it lasts a lot longer than that," she said. "I also know lots of other people who have it."
But less than three years later, the artificial grass is flaking off and turning her dogs' paws green.
"I feel depressed about it," she said. "I work with my dogs, and they come back in and they're covered."
Carver agreed the turf is in bad shape but said he is stuck in the middle.
"I buy grass from a distributor, and I sell it to customers and install it at customers' houses,” he explained. "I don't make it. I don't warranty it."
Carver said he has always purchased American-made turf from Arizona Turf Solutions and Lawn Care. He claims the local company started buying a cheaper product from China.
“I was told it was fully warranted," Carver said. "Obviously Emily's has failed as well as several other customers."
3 On Your Side visited Arizona Turf Solutions, but the business appeared to be closed.
Fake grass, real problems if done on the cheap
SAN DIEGO (CBS 8) - Many San Diegans have begun to replace their water guzzling grass with synthetic turf in an effort to fight the drought.
As the fake grass industry grows, those in the industry say if homeowners are going to make the switch to fake grass, then they should do it right.
YouTube videos demonstrate how homeowners can lay out their own artificial grass, but it is not as easy as it looks, and even some professionals are not cut for the job.
Scott Hall and his wife Nancy hired a licensed contractor, who they do not wish to name publicly, who did their rock landscaping in their front yard, and installed artificial grass in their backyard. That was one month ago, and they immediately noticed ripples in their new grass and uneven edges.
"They cut too far away from the edge so they had to bring in a patch," said Hall.
Everywhere the Halls looked, they would be staring at another unsightly seam.
"With all the rain, all the edges where they did this is coming up because the tape is not holding," said Hall.
CJ Fellars is the owner of SoCal Synthetic Lawns and Putting Greens. The Halls are hiring him to fix the work of the first contractor. Fellars, who has been in business for more than a decade, says backyard corners can be a challenge, and folks cannot just cut corners by using small patches.
"The directions of the blades are a little turned and when you do that you obviously see the seams a lot more," said Fellars.
The Halls contacted Fellars after seeing their neighbor's flawless yard, where the grass really is greener.
The Halls wanted to share their story so others do not make the same costly mistake.
"The worst part for me is that we did not do more research before we started this," said Hall. They recommend people get references and take the time to drive out to people's homes to see the finished work of the business they wish to hire.
The San Diego County Water Authority is working with certain companies to offer a ten-percent discount on artificial turf, and SoCal Synthetic Lawns and Putting Greens is one of those companies.